Set payment issues, such as declined or incomplete transactions

If you have issues paying for Google products, y'all might demand to fix a problem with your payments contour.

Find the outcome you're experiencing beneath:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the outcome:

  • If this message is followed by instructions for submitting boosted information to usa, delight practice so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit menu) matches the address recorded in your Google payments eye settings. If they don't match, update your address in your Google payments middle, and try the transaction once again.
  • Try using a Google Play gift card to complete the transaction.
  • Endeavour using the best interface for your computing device:
    • If you're using a desktop computer, effort the transaction using the Google production's website.
    • If you lot're using a mobile device, endeavour using the product's mobile app (if an app is available).
  • If y'all're using guest checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order again.
    • Endeavor creating a new Google account if you lot don't already have 1 and visiting the Google Store to attempt the transaction again.

"Unable to consummate transaction: Expired carte du jour"

Check to meet if your payment method is upwards to engagement. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Please utilize another course of payment."

Note: These steps besides apply if you come across the mistake message "Your payment didn't become through. Delight attempt a different payment method or effort again later."

Try the post-obit:

  1. Check to see if your payment method is upwardly to appointment. If it isn't, update it in the Payments center, then try your buy once again.
  2. Make sure you have enough money in your account for the purchase.
  3. If you're still having issues, contact your banking concern to run across if there'due south a problem with your account.
  4. Try making the purchase over again with a different payment method.

"Your payment was declined due to an issue with your account"

If y'all come across this message, information technology might exist because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We demand a little more than information to protect your account against fraud.
  • We need a little more information to comply with European union law (European customers only).

To gear up the issue, try the post-obit:

  1. Go to the Payments centre.
  2. Take action on any errors or requests in the payments center.
    1. Yous might need to verify your identity before yous tin buy anything through your Google Account.
  3. Make sure your proper noun, address, and payment data are upwardly to engagement.

"Unable to process payment: Depression card residual"

You might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit menu

Bill of fare is grayed out & says "verify on pay.google.com"

Your carte du jour was reported as stolen. Y'all must verify the card earlier you lot tin can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenCharge card.
  4. Within 2 days, y'all'll find a temporary charge on your menu statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method once more:

  1. Confirm which card yous desire to verify.
  2. Bank check how long agone you tried to verify your carte.
    • If less than two days: Wait up to two days.
    • If more than 2 days: Check your card statement. Y'all should find a temporary charge from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

Yous tin can't use this carte du jour for this buy. Try to make the buy once more with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add together a new card.

Airtight payments profile

Larn more most what to do if you temporarily or permanently closed your payments profile.

If yous're still having trouble, contact support.

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